Privacy Policy

CSI Market Bhutan

Website: https://csimarket.bt
Effective Date: 28 October 2026
Last Updated: 28 October 2026

1. Introduction

Welcome to CSI Market Bhutan (“CSI Market,” “we,” “our,” or “us”).

CSI Market is a platform dedicated to promoting, supporting, and selling products made and grown in Bhutan. We are committed to protecting the privacy, confidentiality, and security of personal information shared by our customers, suppliers, business partners, and website visitors.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website at www.csimarket.bt, use our mobile applications, purchase products, register an account, or interact with our services.

By using our website or mobile application, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information when you interact with CSI Market.

2.1 Personal Information

• Full name

• Email address

• Mobile or telephone number

• Billing and delivery address

• Account registration information

• Customer inquiries and communications

2.2 Transaction Information

When you make a purchase, we may collect:

• Products purchased

• Order details and transaction history

• Payment status and transaction reference numbers

• Delivery and shipping information

• Refund and return records

Payments may be processed through authorized third-party payment service providers. CSI Market does not intentionally store complete payment card numbers, CVV codes, or online banking passwords.

2.3 Technical Information

When you access our website or mobile application, certain technical information may be collected automatically, including:

• IP address

• Browser type and device information

• Operating system

• Pages visited and navigation activity

• Date and time of access

• Website performance and diagnostic information

• Cookies and similar technologies

2.4 Information From Suppliers and Business Partners

We may collect relevant business and contact information from producers, vendors, suppliers, and organizations working with CSI Market for product listings, communication, order fulfillment, and business administration.

3. How We Use Your Information

CSI Market uses personal information for legitimate business and service purposes, including:

1. Processing and fulfilling customer orders.

2. Managing customer accounts and purchase records.

3. Coordinating product delivery, returns, and refunds.

4. Responding to customer inquiries and providing support.

5. Providing order confirmations and transaction notifications.

6. Improving website functionality, user experience, and customer service.

7. Communicating promotional offers, discounts, and new product launches where permitted or with your consent when required.

8. Preventing fraud, unauthorized transactions, and misuse of our services.

9. Maintaining business records and complying with applicable laws.

10. Supporting our mission to promote Bhutanese cottage and small industries.

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected without an appropriate legal basis or your consent where required.

4. Consent and Customer Choices

Where consent is required, CSI Market will seek your permission before collecting or using personal information.

You may withdraw your consent for optional uses of your information, including promotional communications, by contacting us.

Withdrawing consent does not affect information processing already lawfully completed or information that must be retained to meet legal or contractual obligations.

You can unsubscribe from promotional emails using the unsubscribe option provided in those communications, where available.

5. Information Sharing and Disclosure

CSI Market respects the confidentiality of customer information.

We do not sell or rent customers’ personal information to third parties for their independent marketing purposes.

We may share necessary personal information with trusted service providers and partners, including:

• Delivery and logistics partners: To arrange shipping and delivery of customer orders.

• Payment service providers: To process payments, refunds, and financial transactions securely.

• Technology service providers: To operate, maintain, secure, and improve our website and mobile application.

• Suppliers and vendors: Where information is necessary to fulfill purchases or resolve product-related issues.

• Government or regulatory authorities: Where disclosure is required under applicable laws or lawful requests.

We expect service providers handling personal information on our behalf to use appropriate confidentiality and security safeguards.

6. Payment Security

CSI Market is committed to maintaining secure online transactions.

Payments made through our website or mobile application may be processed by authorized banking institutions or third-party payment gateways.

We take reasonable measures to protect transaction information from unauthorized access, disclosure, alteration, or misuse.

Customers should never share banking passwords, PINs, one-time passwords (OTPs), or other confidential authentication credentials with unauthorized individuals.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

• Maintain user sessions.

• Remember shopping cart information and preferences.

• Understand website traffic and performance.

• Identify technical issues.

• Improve navigation and customer experience.

Where optional analytics or marketing cookies are used, we will provide appropriate information and choices in accordance with applicable requirements.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Data Storage and Security

CSI Market takes reasonable administrative, technical, and organizational measures to protect personal information.

These measures may include:

• Restricted access to customer information.

• Secure account authentication.

• Encrypted communications where supported.

• System monitoring and security updates.

• Access controls for authorized personnel.

• Appropriate safeguards when engaging third-party service providers.

Although we strive to maintain effective security measures, no internet-based service or electronic storage system can guarantee absolute security.

In the event of a data security incident, we will take appropriate steps to investigate, contain, and address the incident and provide notifications where required by applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to meet applicable legal, accounting, tax, and regulatory requirements.

Retention periods may vary depending on the information involved and the purpose of its collection.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it, unless continued retention is legally required.

10. Your Privacy Rights

Subject to applicable laws and reasonable identity verification, you may request to:

• Access personal information held about you.

• Correct inaccurate or outdated information.

• Request deletion of personal information where appropriate.

• Withdraw consent for optional information processing.

• Opt out of promotional communications.

• Raise concerns regarding the handling of your information.

To exercise these rights, please contact us at info@csimarket.bt.

We will review and respond to privacy-related requests within a reasonable period and in accordance with applicable legal requirements.

11. Children’s Privacy

CSI Market’s online shopping services are intended primarily for individuals aged 18 years and above.

We do not knowingly collect personal information from children without appropriate parental or legal guardian consent where required by law.

If we become aware that a child’s personal information has been collected without the necessary authorization, we will take appropriate steps to delete or otherwise address that information.

Parents or guardians may contact us at info@csimarket.bt regarding concerns about children’s personal information.

12. Third-Party Websites and Services

Our website or mobile application may contain links to external websites, payment gateways, delivery services, or other third-party platforms.

These external services operate under their own privacy policies and practices.

CSI Market is not responsible for the privacy practices or content of independently operated third-party websites.

We encourage users to review the privacy policies of external services before sharing personal information.

13. International Data Transfers

Some technology, hosting, payment, or service providers used by CSI Market may operate outside Bhutan.

Where personal information is transferred or processed internationally, we will take reasonable steps to ensure appropriate safeguards are maintained and that transfers comply with applicable legal requirements.

14. Mobile Application Privacy

This Privacy Policy also applies to the official CSI Market mobile application.

Depending on the application’s features and the permissions you grant, the application may access certain device capabilities, such as notifications or camera access, where necessary to provide a requested feature.

We will request applicable device permissions before accessing protected device features.

You may manage or revoke these permissions through your device settings.

We do not intentionally access your personal photos, contacts, microphone, or precise location without a service-related purpose and the permissions or consent required by applicable law.

Where permitted, push notifications may be used for order updates, customer service communications, and promotional announcements. Users can manage notification preferences through their device settings.

15. Compliance With Bhutanese Laws

CSI Market is committed to protecting customer privacy in accordance with applicable laws and regulations of the Kingdom of Bhutan, including relevant provisions of the Information, Communications and Media Act of Bhutan 2018.

We aim to maintain responsible practices concerning the collection, use, disclosure, storage, and protection of personal information.

Where other applicable privacy or consumer protection requirements apply, we will take appropriate steps to meet those obligations.

16. Changes to This Privacy Policy

CSI Market may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable laws.

Any revisions will be published on this page with an updated effective or revision date.

Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage users to review this Privacy Policy periodically.

17. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

CSI Market Bhutan

Website: https://csimarket.bt
Email: info@csimarket.bt
Phone: +975 77816723 / +975 02 332532

Address:
CSI Market
Below Startup Center
Changzamtog, Thimphu 11001, Bhutan